Customer service efforts are at the heart of our company. I have been a part of the team for over 30 years, starting with the company in 1988. While media has been epically disrupted, I strive consistently to make sure that ‘service’ isn’t a buzz word, it’s one of our core missions. It’s one of the key differentials in our business model. I lead our company with a philosophy of high intelligence, high touch. We go much deeper in shepherding the client/agency deliverables process from the strategy to media execution to tangible results. As the integration of the media and data platforms have become more sophisticated, it is imperative to have constant partner interaction that produces a simple process that is simply understandable, precise, easy to communicate.
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